Exchange Policy

Our goal is to delight you with fresh, beautifully arranged flowers every time. We take great care in sourcing, preparing, and delivering our products to ensure they arrive in their best condition. For best results, we recommend following our floral care tips after delivery.

 

RETURNS & EXCHANGES

Due to the perishable nature of flowers, all products purchased from our online store are non-returnable and non-exchangeable.

If you experience any issues with your order, please contact our customer care team so we can review and assist you.

 

 

CUSTOMER SUPPORT

You can reach us at:
 Email: info@zahraaslam.com
 Phone: +92 300 8466488 (during working hours)

Once we receive your request, our customer care team will respond within 24 hours.

 

 

ORDER CANCELLATION

Orders may be cancelled within 24 hours of placing the order and at least 48 hours before the scheduled delivery date.

  • Cancellations that meet these conditions will receive a full refund to the original payment method
  • Orders cancelled after this window are not eligible for a refund

 

 

ONLINE STORE CREDIT

In special cases, Online Store Credit may be issued at the discretion of our customer care team.

  • Store credit is issued for the product value only, excluding delivery charges
  • Store credit can be used to purchase any item of equal value from our online store
  • Store credit is valid for 30 days from the date of issuance