Terms & Conditions

Terms & Conditions: 


OVERVIEW

These terms and conditions (“Terms and Conditions”) apply to the Site, which references these Terms and Conditions.

By accessing the website, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. We reserve the right to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

USAGE OF THE SITE:

You are either at least 18 years of age or are opening the Site under the direction of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Site under the Terms and Conditions defined, for the purpose of shopping for products and services sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Certain services and associated features that may be made available on the Site may require registration or subscription. Should you pick to register or subscribe to any such services or related features; you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is exclusively responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such a password or account. Furthermore, you must inform us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process, you agree to receive promotional emails from us. You can afterward opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

USER SUBMISSIONS:

Anything that you submit to the Zahraaslam.com and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews on the Site, you also grant us the right to use the name that you submit, in connection with such a review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than you or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

ORDER ACCEPTANCE AND PRICING:

Please note that there are cases when an order cannot be processed for numerous reasons. We reserve the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain proof of your payment details before providing you with the product and to validate the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. The absence of an answer following such a demand will automatically cause the cancellation of the order within 2 days. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

We are determined to deliver the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own choice, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.  

TRADEMARKS AND COPYRIGHTS:

All intellectual property rights, whether registered or unregistered, on the Site (www. zahraaslam.com), information contained on this store and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code, and software shall remain our property. The entire contents of the Site are also protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.

ARBITRATIONS:

Any disagreements, controversies, or differences arising out of the implementation, interpretation, presentation of these Terms and Conditions, shall be finally settled through negotiation by a single authority to be appointed in accordance with the rules of Chartered Institute of Arbitrators. The arbitrator shall be a person who is officially trained and who has experience in the information technology field and is independent of either party. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Act 1995 Chapter No. 4. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.

APPLICABLE LAW AND JURISDICTION:

These Terms and Conditions shall be interpreted and governed by the laws in force in Pakistan. Each party hereby agrees to submit to the jurisdiction of the Pakistan courts and to waive any objections based upon venue.

TERMINATION:

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or withdraw any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately terminate all access to and use of Zahraaslam.com and we shall, in addition to any other legal or reasonable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of Zahraaslam.com in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the store (Zahraaslam.com) or with any terms, conditions, rules, policies, guidelines, or practices in operating the Store (Zahraaslam.com), your sole and exclusive remedy is to discontinue using the Zahraaslam.com.

Delivery Policy:

Our delivery for fresh flowers is limited to Lahore only for the time being.  

Same Day Flowers Delivery is available in Lahore only from our local florist specialist. Orders for same day flower delivery must be placed by 2:00 PM. Next day flowers delivery options or dates are also available. Cut off time for flowers delivery in Lahore for same day varies on weekends and during peak holidays.

Delivery/Substitution Policy:

We will make every effort to deliver the specified product from our product gallery.  However, in some cases, our florists may need to substitute a similar flower or container depending on seasonality or availability. This substitution could apply to flower type, colour, foliage selection or container.  However, please note that substitution will only be made if deemed absolutely necessary and will not impact the value or the aesthetic beauty of the product.  

Flowers:

  • In arrangements of mixed flowers, the colors shown online will be used if at all possible, even if this means replacing other kinds of flowers of identical or greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every effort to match the flower type but may substitute with another color.
  • If the floral vase shown online is not available, a similar vase will be used.

Plants:

  • For green and blooming plants, similar plants may be substituted of equivalent or greater value.
  • For one-of-a-kind plants, such as Orchids, we will make every effort to match the plant type but may swap with another color.
  • If the plant vase shown online is not available, a similar vase will be used.

Specialty Gifts:

  • Specialty gifts may be substituted with alternative specialty gift of equal or greater value and of similar theme and category.